Returns & Refunds
Returns & Refunds Policy
Last updated: 24 October 2026
At TEEYAKA, every order is packed and checked with care. Because jewellery is a personal-wear product and must be handled hygienically, we follow a strict returns and refunds policy.
1. Change of Mind & Unwanted Orders
TEEYAKA does not accept returns or issue refunds simply because a customer has changed their mind, selected the wrong product, colour or size, no longer wants the item, or does not like how the product looks after purchase.
Please review the product photographs, description, measurements and other available information carefully before placing your order.
2. When a Return or Refund May Be Considered
A return, replacement or refund will be considered only where the item is reasonably established to have been:
- Delivered as the wrong product;
- Damaged before or during delivery;
- Materially defective at the time of delivery; or
- Materially different from the product description or order.
Any remedy will be determined after verification of the issue and in accordance with applicable law.
3. Strict 24-Hour Reporting Requirement
Any visible damage, missing item or incorrect product should be reported to TEEYAKA within 24 hours of delivery through our Contact page, with the order number and clear photographs of the product, packaging and shipping label. An unboxing video is strongly recommended for transit-damage claims.
Claims submitted after 24 hours may be subject to additional verification and may be declined where the issue cannot reasonably be verified as a delivery-related or pre-existing issue, where permitted by applicable law. This reporting period does not remove any non-excludable rights available to a customer under applicable law.
4. Condition of Items
For any approved return, the jewellery must be returned in the condition required by TEEYAKA for inspection. Items that have been worn, altered, repaired, resized, scratched, broken, stained, exposed to water, perfume, cosmetics or chemicals, or otherwise damaged after delivery are generally not eligible for return or refund, except where the issue is a manufacturing defect or another right that cannot legally be excluded.
Original packaging, tags, certificates/cards and accessories supplied with the order should be retained and returned where applicable.
5. Hygiene & Personal-Wear Products
For hygiene, safety and product-protection reasons, we do not accept returns of jewellery that has been worn or used, unless the return is required because of a verified defect, wrong item or another legally protected reason.
6. Approval Before Sending Anything Back
Do not send any product back without written approval from TEEYAKA. Unauthorised returns may be refused or returned to the sender at the sender's cost where permitted by law.
Once a claim is received, TEEYAKA may request photographs, videos, packaging details or other information reasonably necessary to verify the claim. We may inspect the returned product before approving a replacement or refund.
7. Refund Method
Where a refund is approved, it will normally be processed to the original payment method used for the order, subject to payment-provider processing times and applicable law. TEEYAKA will not provide duplicate compensation for the same issue.
Where legally permitted and appropriate to the circumstances, TEEYAKA may offer a replacement or another suitable resolution instead of a monetary refund.
8. Shipping Charges
Original shipping charges and return shipping costs are generally non-refundable for customer-initiated returns or claims arising from change of mind. Where TEEYAKA is responsible for an eligible wrong, damaged or defective item, shipping costs will be handled as required by applicable law and the approved resolution.
9. Items That Are Not Eligible
Unless required by applicable law, refunds or returns are not available for:
- Change-of-mind purchases;
- Products that have been worn or used;
- Damage caused by water, perfume, cosmetics, sweat, chemicals, improper storage or normal wear;
- Scratches, bends, breaks or other damage caused after delivery;
- Products altered, repaired or modified by the customer or a third party;
- Claims based only on minor differences in colour, finish or appearance caused by photography, lighting, screen settings or normal product variation;
- Orders where the customer provided an incorrect or incomplete delivery address, where the resulting issue is attributable to the customer; and
- Any item returned without prior approval or outside the applicable return process.
10. Delivery Refusal & Undelivered Orders
Refusing delivery or allowing an order to be returned to the carrier does not automatically qualify an order for a refund. If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept delivery or another customer-attributable reason, TEEYAKA may deduct applicable shipping, return-to-origin and other actual costs before any eligible refund, subject to applicable law.
11. Order Cancellation by TEEYAKA
TEEYAKA reserves the right, to the extent permitted by applicable law, to cancel or decline to fulfil an order before dispatch or where fulfilment is not reasonably possible. This may include situations such as product unavailability, inventory discrepancies, pricing or listing errors, payment or verification issues, suspected fraudulent or abusive activity, inaccurate customer information, delivery restrictions, or circumstances beyond TEEYAKA's reasonable control.
If TEEYAKA cancels an order for which payment has already been received, the amount paid for the cancelled order will normally be refunded to the original payment method, subject to applicable law and payment-provider processing timelines. Cancellation under this section does not affect any statutory rights or remedies that cannot legally be excluded.
12. Fraudulent or Abusive Claims
TEEYAKA reserves the right to investigate suspicious, repeated or potentially fraudulent claims. Where permitted by law, we may decline claims that are unsupported, inconsistent with the order or delivery evidence, or appear to involve misuse of the returns process.
13. No Automatic Refund on Request
Submitting a refund request does not create an automatic right to a refund. Every claim is subject to the eligibility requirements in this policy, verification of the reported issue and applicable law.
14. Statutory Rights
Nothing in this policy is intended to exclude, restrict or override any consumer right, remedy or protection that cannot lawfully be excluded or limited under applicable Indian law. Where a mandatory legal right applies, TEEYAKA will comply with that requirement.
15. Contact Us
To report an eligible issue, please use our Contact page and provide your order number, a description of the issue and clear photographs. Please keep the product and all original packaging until TEEYAKA confirms the next step.
Follow TEEYAKA on Instagram: @teeyakajewels for new arrivals, jewellery care updates, styling inspiration and brand updates.
By placing an order with TEEYAKA, you acknowledge that you have read and understood this Returns & Refunds Policy.